Your 2021 EFC Membership and the COVID-19 Pandemic
After a year like no other, we want our members to have as much confidence as possible when purchasing or renewing their EFC Membership ahead of an exciting season. Some key questions and answers are below, including a link to our 2021 Membership Terms and Conditions.
I was an EFC Member in 2020 and didn’t get to attend any games as a result of the COVID-19 Pandemic, what happened with my membership?
Earlier this year, the Club sent an email to members with a range of options regarding how you would like to manage your 2020 membership. This included options to pledge, donate, receive a credit towards your 2021 membership or a refund. If you are yet to exercise any of these options, please call our Member Services Team to discuss on 03 8340 2000.
If your membership is paid for under the Advantage payment plan and we have not heard from you by the 23rd of November, your 2020 membership will rollover to a 2021 EFC Membership, and should you wish to access any of the pledge benefits you can contact our Member Services Team on 03 8340 2000.
I want to buy or renew my 2021 EFC Membership, but what happens if games don’t go ahead?
They say a week is a long time in football, and this was never truer than in the 2020 season. So, while we are not certain of exactly what the 2021 Season will look like, we are hopeful of having our loyal, committed and passionate EFC Members filling the stands. However, should there be a reduction in the number of games our members can attend, relative to their membership package, members will be eligible to claim a partial refund or credit in accordance with the COVID-19 policy below.
I am a Reserved Seat Member, what happens if COVID-19 stops members getting to games again in Season 2021?
Just as we did in 2020, we want to make sure our members feel they get great value out of their membership and have confidence supporting the Mighty Bombers in 2021. In the event that match access and reserved seat benefits are impacted and you are not given the opportunity to secure a reserved seat for any affected matches, you will be entitled to claim a partial refund or credit in accordance with our COVID-19 policy below. Importantly, any claims under this policy will not affect the priority you have to renew your reserved seat again ahead of the 2022 Season.
I am thinking of buying a general admission membership, what will happen if some or all games don’t have general admission access because of COVID-19?
At this time, the impact (if any) that COVID-19 may have on the 2021 Toyota AFL Premiership Season is not known. Although we are hopeful we will be playing in front of a full stadium of barracking Bombers at some point in the season, we recognise this might not be the case for all games. Rest assured however, that if the number of matches with general admission or reserved seat upgrade access is less than the number of matches included in your membership, you will be entitled to claim a partial refund or credit in accordance with our COVID-19 policy. We will also be sure to communicate with you ahead of each game, especially where access for our GA members will be possible, to give you the best chance of attending.
How will you decide who gets access to EFC games in 2021, if the crowd capacity is reduced?
Nothing is more important to us than having as many of our members cheering for the Mighty Bombers at games next season as possible. However, should we have a situation of reduced capacity, we will prioritise access for our members based on their membership package type, in accordance with the COVID-19 and Unforeseen Circumstances policy below.
COVID-19 and Unforeseen Circumstances
At this time, the impact (if any) that the COVID-19 pandemic may have on the 2021 Toyota AFL Premiership Season is not known. Unforeseen circumstances may also arise which impact upon the 2021 Toyota AFL Premiership Season.
The impacts of COVID-19 and unforeseen circumstances (‘COVID-19 Impacts’) may result in Members having reduced or varied match access or reserved seat benefits compared to those that would apply in the absence of those impacts.
If the number or location of reserved seats available to the Club to allocate to Members is affected by COVID-19 Impacts, the Club will allocate (or provide Members with the opportunity to secure) reserved seats in accordance with the following:
Priority 1 (highest priority) - High Mark members
Priority 2 – Silver members
Priority 3 – Bronze members
Reserved seat Members must register during the designated time period corresponding to the priority category above (as specified in the booking process for the relevant match as published on the Club’s website) in order to secure priority access in accordance with that category.
Refunds and Credits
Where a Member qualifies for a partial refund or credit in relation to the unavailability of reserved seats for any matches as provided above, the amount of the refund or credit will be determined as follows:
Reserved Seating Example
Under each general admission Membership Package, a member has included access (subject to capacity and these terms and conditions) to a prescribed number of matches (‘Included Number of Matches’). For example, the Included Number of Matches for a Flexi 8 membership is 8.
Where seating availability for any match is affected by COVID-19 Impacts and there is no opportunity for any general admission members to either upgrade to a reserved seat for the match or attend in a general admission area, the match will be treated as a ‘General Admission Unavailable Match’’. All other matches where general admission members have access (subject to capacity) will be treated as ‘General Admission Available Matches’.
Where the number of General Admission Available Matches in 2021 is less than a general admission Member’s Included Number of Matches, the Member will qualify for a partial refund or credit, which will be determined as follows:
Credits or refunds under this COVID-19 and Unforeseen Circumstances clause may only be claimed from the day that is two business days after the completion of the last match of the 2021 Toyota AFL Premiership Home and Away Season (Claims Opening Date) and must be claimed in accordance with the process published on the Club’s website at the on the Claims Opening Date.
General Admission Example
If you would like to read our 2021 Terms and Conditions in full, please click here.