Mobile Membership FAQ's
What does Mobile Membership mean?
You will now be able to access games through your Mobile Membership on your smartphone, via the Official Essendon App. You can scan into any Essendon game using the phone in your pocket so there is no need to remember to bring your physical membership card to the game.
How do I access my Mobile Membership?
I don’t have a smartphone, can I still attend games?
Absolutely, you have a few options!
You can log in to your Essendon FC account here and sign in using your Membership email and password and click on the events tab. Once you select the game you'd like to attend you can hit the "Print" button in the top right corner to print you ticket and bring it along to the game.
If your member card hasn't arrived and you cannot use the portal to view your tickets, give Member Services a call on 03 8340 2000 to discuss your options and we'll make sure you're in the stands every week cheering on the Red & Black!
I don’t have an email address, am I still able to access my mobile membership?
All members must have a valid email address linked to their membership to access their Mobile Membership. If you do not have an email address, you can use your barcoded member card to access other games.
I'm not sure which email address is connected to my Essendon Membership account.
Not a problem. Give Member Services a call on 03 8340 2000 and we can check that for you. Alternatively you can update you details here.
I have a family membership, am I able to access each members’ mobile membership?
You sure can! Assuming your accounts are linked from our end correctly, you should be able to see each members’ ticket under your name in the ‘My Events’ section of your Mobile Membership. If not, please contact Member Services on 03 8340 2000 or via email and we'll set that up for you.
Will I still be able to access my Reserved Seat with my Mobile Membership?
Yes, your mobile membership will show your reserved seats once you select the game you are attending. If your membership also provides you access to certain member rooms, those details will be on there too!
Why can’t I see my membership online?
To view your 2025 Membership, you must be logged in with the same email address we have on file. If you aren’t able to log in, please contact Member Services on 03 8340 2000 or update your details here.
The App is asking me to set up a new account, do I need to do this?
No. If you are being prompted to set up a new account it means you are using a different email address to the one we have linked to your membership account. Give Member Services a call on 03 8340 2000 to update or confirm the information, or update your details here.
The App is asking me to link my Ticketmaster account, do I need to do this?
No you don't, and if you have a different email linked to your Ticketmaster account than the email linked to your Membership this can cause problems with the log in process. Give Member Services a call on 03 8340 2000 if you're not sure.
I can see my membership but I’m unable to see any of my family members.
Under the ‘My Events’ page, once you select the game you wish to attend, you will see all family members tickets there. If you’re unable to see the other tickets, contact Member Services on 03 8340 2000 or update your details here.
Will my Mobile Membership barcode be the same each week?
No, your barcode will change week to week which is why it’s important to download your unique barcode before each game.
Am I able to print my ticket each week?
If you do not have access to a smartphone but can print you tickets each week at home you can do so by logging in to your Essendon FC account here and sign in using your Membership email and password and clicking on the events tab. Once you select the game you'd like to attend you can hit the "Print" button in the top right corner to print you ticket and bring it along to the game.
